Cellular phones, otherwise known as cellphones or mobile phones, have definitely changed the way people think about communication. Martin “Marty” Cooper, widely considered to be the father of the cell phone, has made it possible for us to communicate in an instant and quick way through a wireless portable device, rather than being attached to a wired stationary landline which also entailed direct connection or an operator control for you call to be connected.

The concept of a cellular system has considerably aided us to make significant advancements to access information and communication in nearly all over the world. In our developed world today, a large number of people now own a cellphone with its function going beyond communication.

Call Logging – What Does A Cancelled Call Mean?

While numerous features have been added to the cellular phone, one of its primary function is still to make outgoing calls and receive incoming calls. But along with this is the Call Logging feature where certain details of all calls made and received are collected, analyzed and recorded, allowing you to review your call history on your mobile phone.

In the process of call logging, technical and statistical data (not the content of the call) are collected and stored. This includes the date and time of call, call duration, name and number of caller (for incoming calls), and other transmission details.

When reviewing your call history, particularly with an iPhone, you will notice some calls displayed as “Cancelled Call”. Many iPhone users think that a Cancelled Call is when an outgoing call made was declined or rejected by the receiver. With this idea of a Cancelled Call, one may feel baffled or bothered when they see a call on their call log marked as such. So, what does a cancelled call mean exactly?

First, know that outgoing calls (calls made from the phone) are those that can be labeled as “Cancelled Call”, meaning any call on your call log with a “Cancelled Call” label is an outgoing call made by you yourself.  On iPhones, a Cancelled Call would represent an outgoing call that was stopped before it could have the chance to ring or hanged up after only a few seconds of it ringing. The outgoing call will also be marked as a canceled call if you ended the call even before the receiver or recipient of the call can pick up or before your call is connected to voicemail.

There are several reasons why you might have cancelled or will have to cancel a call. Either you immediately realize the number you dialed is incorrect, you sensed that calling is a mistake, you want to know if the phone number is active, you become impatient as the person you are phoning takes too long to answer, the call went to voicemail, or you are forced to end the call for some reason.

On the other line, the receiver of the call, depending on the situation, the call won’t be listed as a Cancelled Call on their phone. Rather, often times, it is recorded as a Missed Call. If the call was immediately ended not giving it any chance to ring, usually the call isn’t logged on the receiver’s phone. But, if the call goes through and rings even just once before you ended it, the call is registered as Missed Call along with your number, your name (if your number is listed on the receiver’s phone contacts), time, and date of call.

Importance of Call Logging and Call Logs

Call Logs make available plenty of significant information, like phone number, time, date, duration, and status of the phone call. In the world of business, call logging has become a vital process and call log a crucial component that could help better certain areas and aspects of a business. Furthermore, call logs help companies and businesses manage phone call data for the purpose of record-keeping, analytics, and reporting.

Almost all companies as well as industries can make use of and benefit from Call Logging, particularly those that make and receive calls. These valuable data can be reviewed and utilized by decision-makers in assessing performance, optimizing scheduling, designing effectual workflows, assessing lead generation, improving relationships with customers, bettering customer service experience, improving sales productivity, and for other future decisions to make. Data on the call log can also help business owners find trends such as peak hours and location of customer, which can help businesses meet compliance standards as well as conform to the requirements or policies set by the industry they belong to.